Working Together

Respect is important to us. That applies to our staff, our patients, and our work.
With that in mind, we promise to:

Offer the best care possible
Understand that some people get nervous, or are self-conscious about their teeth
Listen to your concerns
Discuss your treatment options with you in detail, including costs
Always try to see you on time
Never keep you waiting without good reason
Offer the best treatments, techniques, and equipment available.
Look after your overall wellbeing with up-to–date emergency equipment and training (including a cardiac defibrillator)
Maintain the highest standards in control of infection within the surgeries

A happy relationship with our patients depends on some reasonable requests from our perspective too and we humbly ask:

Please treat all other patients, staff and visitors with respect
Let us know if you’re going to be late (we can use the time to see someone who is in pain)
If you need to cancel your appointment, please give as much notice as possible, we charge for missed appointments or cancellations at short notice without good cause, especially when it is a recurring situation.
Please respect our work by following advice and completing work that has been undertaken.
Please understand that we expect prompt payment for our services in line with our payment policy.
If you have a suggestion, a complaint or a compliment, please do share it with us- we welcome feedback!
If you are happy with the service we have provided, please don’t keep it to yourself! We would love the opportunity to care for your family, friends or colleagues.