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Your First Visit

Here some of the most common, straight-forward things you might like to ask. If we haven’t covered your query here we’re on the end of the phone and are also happy to reply to emails as well

How to find us

We are in the heart of Ballymena town centre, on Broughshane Street close to the bandstand end of the street. For those unfamiliar with Ballymena, click here for a map of how to find our practice. We are happy to give directions by phone or email – just tell us where you are coming from.

Where to park

There is limited on street parking which allows only 30 minutes so our strong advice is to park in the public carpark behind Cameron’s department store. It is accessed from Garfield Place . It is a pay and display carpark currently charging 50p for 1 hour but £1 will give 5 hours ! plenty of time to do any other errands you might have in the town centre.

What types of treatment are on offer?

We offer the whole range of general dentistry you would expect from a family practice : ongoing maintenance, restoring teeth, removing ‘unsaveable’ teeth, replacing missing teeth with bridges, dentures and implants, caring for gums as well as teeth; a whole family service. We also offer increasingly popular cosmetic treatments including teeth whitening, veneers, crowns , tooth coloured fillings and adult tooth straightening using 6 month smiles , Inman aligner and clear aligners. Where we are not in a position to carry out a treatment ourselves we work closely with specialist colleagues to ensure our patients have all options available to them.

NHS or Private?

As a practice we offer NHS and private options for patients, however there are some restrictions on this. Laura Jones works predominantly privately but still sees the children of her adult patients up to age 19 under health service arrangements. We have very limited availability of appointments after 5pm for NHS treatment.

However overall there is good availability of NHS care within the practice.  For new patients booking a first appointment with a dentist we ask for a £20 deposit which we can take in person or over the phone. This deposit secures the clinical time in the dentist’s diary and will be refunded at the first appointment provided the patient attends.

Right at the outset some treatments like tooth whitening are not available under the health service, and in many situations especially involving the appearance of teeth, there are various private options which will be explained and offered to all patients allowing you to make your own decisions for your dental care.

Options and associated costs will be discussed before treatment is undertaken. There is a section on the website giving a guide to our private fees. You should be left with a clear understanding of whether your treatment is NHS, Private , a mixture of both and what the foreseeable charges will be.

We also have a range of membership plans designed to offer the best care and value for everyone. You can see these on the membership plans section.

How can I pay?

We accept cash, credit and debit cards but, like many businesses, we can no longer accept cheques. We can help arrange interest free or low-cost finance for larger treatments. Mary Helen, our Treatment Coordinator and Senior Receptionist, or Samara, the practice manager, can answer any questions you might have.

What would a first visit cost?

We are often asked what treatment costs and we always give the same answer :We would rather see you face-to-face than just guess! Dentistry does not lend itself very well to like for like price comparison, say for instance like pricing a camera or car insurance. No two dental practices are the same, and when choosing who to treat you or your family the personalities and the ambience within a practice can be paramount.

We proudly offer potential patients the opportunity to meet the team, visit the practice and enter into an informal discussion regarding their current dental concerns without obligation over a cup of tea or Nespresso coffee. Our trained treatment coordination team, headed up by the delightful MaryHelen, are always happy to arrange such a complimentary visit.

While this complimentary appointment is a great way to get an opportunity to see if the practice is what you are looking for , many folk just book straight into the dentist’s appointment book.  NHS fees are set by dental authorities and are the same all over N. Ireland . An extensive examination, 2 small X-rays and a scale and polish currently cost approximately £25 this would be a good ballpark figure to budget for. A private examination is £40 with 2 small x-rays costing £15.

All subsequent treatment costs and options will be discussed and agreed before commencement and any deviation from an agreed plan will also be agreed beforehand.

Practice facilities

There has been a dental practice in our location since 1960. While the building itself is old, our facilities and clinical rooms are all very contemporary and are equipped with the best modern technology, both clinically and in our administration. We offer the most advanced techniques (such as digital xrays, which reduce exposure to medical radiation) and convenient communications (like our Ezine and appointment reminders by text message). The one thing we cannot change is the fact that we are located on the first and second floor of our building and we have no disabled access. We wish that we had more accessible premises, but we accept where we are as a balance between access and a town centre location which suits so many of our patients including the many who come by public transport. If you have any recommendations for how we could improve our facilities for you please let us know.